Privacy Policy
How we collect, use, and protect your personal information.
Last updated: March 2026 — M&M Why Solutions Ltd
M&M Why Solutions Ltd (“Why Solutions”, “we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website at whysolutions.co.uk or engage with our services.
1. Information We Collect
When you interact with Why Solutions, we may collect certain personal information that you voluntarily provide to us. This includes your name, email address, telephone number, company name, and any other details you share through our contact forms or direct correspondence. We also automatically collect certain technical data when you visit our website, including your IP address, browser type, operating system, referring URLs, and browsing behaviour on our site. This information is gathered through cookies and similar tracking technologies to help us understand how visitors use our website and to improve the overall experience.
2. How We Use Your Information
We use the information we collect for a number of legitimate business purposes. Primarily, we use your personal data to respond to enquiries and communicate with you about our services. We may also use this information to send you relevant business insights, industry updates, or invitations to events that we believe may be of interest, though you may opt out of such communications at any time. Technical data is used to monitor and analyse website traffic, diagnose technical issues, and improve site performance and user experience. We do not sell, rent, or share your personal information with third parties for their marketing purposes.
3. Data Retention
We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Contact form submissions are retained for a period of two years unless you request earlier deletion. Technical and analytics data is typically retained for 12 months. When personal data is no longer required, we will securely delete or anonymise it in accordance with applicable data protection legislation.
4. Your Rights
Under applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have a number of rights regarding your personal data. These include the right to access the personal data we hold about you, the right to request correction of inaccurate data, the right to request deletion of your data, the right to restrict or object to processing, and the right to data portability. To exercise any of these rights, please contact us using the details provided below. We will respond to all legitimate requests within one month.
5. Cookies
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us recognise returning visitors and understand site usage patterns. We use essential cookies that are necessary for the website to function properly, as well as analytics cookies that help us understand how visitors interact with the site. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
6. Third-Party Services
We may use third-party services for website analytics, hosting, and email communications. These service providers may have access to your personal information only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose. We ensure that any third-party service providers we engage with maintain appropriate security measures and comply with applicable data protection regulations. We do not transfer personal data outside the United Kingdom or European Economic Area without ensuring adequate safeguards are in place.
7. Security
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit, secure hosting infrastructure, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our website following the posting of changes constitutes your acceptance of such changes.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us at [email protected]. We are committed to resolving any complaints about our collection or use of your personal data and will work to address your concerns promptly and thoroughly.